about a year ago I have trouble with my bill, and after three days of calling I find out what has happened.
my local COMCAST has been combined with another local office into one bigger one. When they did this, they took the records, and put them all into one database.
They didn't look at them first, though, and figure out that many of the customer numbers were THE SAME. so, whoever came first alphabetically was being credited for both payments.
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no subject
about a year ago I have trouble with my bill, and after three days of calling I find out what has happened.
my local COMCAST has been combined with another local office into one bigger one. When they did this, they took the records, and put them all into one database.
They didn't look at them first, though, and figure out that many of the customer numbers were THE SAME. so, whoever came first alphabetically was being credited for both payments.
They could not understand why I was appalled.
no subject
Pity they're the only game in town where high speed internet is concerned...